FAQs
About the jewelry
Three metals across the range. Silvaria is our own: a proprietary alloy finished in 99.9 fine silver and sealed with our anti-tarnish dip. It carries our hallmark, a circle around the laser-etched logo, and is not stamped 925. Our sterling line is 925 sterling silver with our anti-tarnish blend — ours runs about 94% pure silver, above the 92.5% the sterling standard requires. Everyday Gold is 18K gold permanently bonded over sterling and finished with a ceramic coating, so it wears far longer than standard vermeil.
Yes. Everything we make is nickel-free.
Almost all of them are natural and third-party certified. A small number are lab-created — alexandrite, for example, which is not mined in gem quality.
Our ring size chart walks you through measuring at home and converts between US, UK, European and Australian sizes. Measure at the end of the day, when fingers are at their largest, and size up if you land between two.
Wipe it with a soft dry cloth after wearing. Take it off before bathing, swimming, sleeping or working out, and keep it away from perfume, lotion and household cleaners. Store it dry in a box or pouch. Emerge and Everyday Gold have their own care guidance — full details are on our care page.
Ordering & shipping
Shipping is $9.95, and free on orders over $150. Orders placed before 12pm EST Monday to Friday are processed and shipped within 3 business days. Everything ships from Colebrook, New Hampshire by USPS Priority Mail, which usually takes another 3 to 4 business days.
Not yet. We ship within the United States only for now, though we hope to expand.
Every order arrives in a Nugent jewelry box with a polishing cloth and a booklet about your piece. Orders over $150 arrive in our Experience Box.
Yes. We work with stockists across the country. Our store locator will show you what is near you.
Returns & exchanges
You will get a shipping confirmation email with a USPS tracking number as soon as your order leaves us.
Exchanges are free. Start one through our Return Portal within 14 days of delivery and we will swap it for the right size at no cost to you. The piece needs to come back unworn and in its original box or pouch.
Yes, within 14 days of delivery through our Return Portal. Exchanges are free. Returns and store credit carry a $10 handling fee that covers return postage, and items must come back unworn in their original packaging. Sale items and earrings are final sale.
